Tickets

All tickets are sold exclusively through the Ultra South Africa website. To ensure ticket authenticity, as well as festival security – each ticket is registered to and displays the festival attendees details. A bar coded ticket (printed or correctly displayed on your phone) will need to be presented along with identification upon entering the event. Buy tickets here!
  • Q

    WHAT ARE MY TICKET OPTIONS FOR THE JOHANNESBURG FESTIVAL?

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    Please see the full 1 Day festival ticketing options here.

    Please Note: Booking fees apply to all ticket types.

  • Q

    WHAT ARE MY TICKET OPTIONS FOR CAPE TOWN?

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    Please see the full 1 Day festival ticketing options here.

    Please Note: Booking fees apply to all ticket types.

     

  • Q

    HOW DO I PURCHASE A TICKET WITH AN INTERNATIONAL CREDIT CARD?

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    Ultra South Africa have partnered up with the international ticketing team from Viagogo making any international purchases as quick as possible. Buy your tickets now – HERE

  • Q

    WHAT IS INCLUDED IN VIP AND VVIP TICKETS?

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    Ultra VIP ticket holders will receive express entry through the VIP entrance; an exclusive and elevated dance floor; seating area with a scenic view of the Ultra Main Stage, dance floor as well as private bars and toilet facilities.

     

    PLEASE NOTE: VIP ticket holders will have access to all areas except VVIP, service areas and backstage.

    Ultra VVIP ticket holders can look forward to dedicated parking areas as well as express entry through the VVIP entrance. The exclusive VVIP area will provide guests with complimentary bar services and food throughout the event, as well as a raised dance floor and lounge areas. These areas will overlook the magic of the party with great views of the main dance floor and Ultra Main Stage.

    PLEASE NOTE: V-VIP ticket holders will have access to all areas except backstage and service areas.

  • Q

    IS THERE A VVIP OPTION FOR CAPE TOWN?

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    EXCLUSIVE TO CAPE TOWN –

    The additional option of a table and bottle service packages will be available exclusively for Cape Town, for groups of 10 or more guests. Hosted by the Mother Cities Premier Nightclub, COCO.

    COCO VVIP guests can look forward to a raised dance floor and private lounge pocket areas, including exclusive bar services. This areas will overlook the magic of the party with the best views of the main dance floor and Ultra SA Main Stage. For more information on VVIP packages, please email ultravvip@cococpt.co.za

  • Q

    CAN I BUY TICKETS FOR FRIENDS?

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    Yes, but please ensure you have your friend’s email address ready when purchasing tickets. Ticket orders will only be completed once ever ticket holder’s details are complete, this ensures the authenticity of your tickets as well as improves the security of the festival.

  • Q

    CAN I TRANSFER MY TICKET TO A FRIEND?

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    Yes, an online transfer facility are available. To transfer your ticket, please follow these steps :

    1. Log into your ultrasa.nutickets.co.za account. 
    2. Go to Tickets. Next to your ticket is a button that says “Action”. Select the “Transfer Option”
    3. Enter in the customers email address of whom the ticket is being transferred into.
    4. Enter in the Name & Surname of whom the ticket is being transferred into
    5. The Transfer is now complete. The old ticket will be invalidated and the new ticket will need to be registered in the new ticket holder. (They will receive an email to complete the validation

    If you experience any issues, please email tickets@ultrasouthafrica.com

    Please Note : Transfers are no longer possible 48 hours before the start of the event.

  • Q

    WHAT IS THE TICKETS TRANSFER DEADLINE?

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    Tickets need to be transferred 48 hours before the event.

  • Q

    HOW CAN I PAY FOR MY TICKETS?

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    Via EFT, credit card or cash deposit at your bank.

    For EFT and Cash Deposits you will have 24 hours to make a payment before your ticket falls away. Don’t forget to print a proof of payment in case we need to track the payment and use the correct reference as provided.

  • Q

    PAID VIA EFT OR BANK DEPOSIT?

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    If you have not received your tickets within 72 hours of processing your payment please send your proof of payment to info@nutickets.co.za for a follow up.

  • Q

    DUPLICATE PAYMENT TAKEN, WHAT NOW?

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    Duplicate payments have occurred, usually as a result of the buyer refreshing the payment page during the payment process. If this happens please email info@nutickets.co.za with a copy of your bank statement showing both transactions and the refund will be processed.

  • Q

    YOU COMPLETED ALL THE TICKET PURCHASING STEPS BUT THE TRANSACTION WAS DECLINED?

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    A

    Your card may not be registered for 3D secure.

    3D secure provides an extra level of security during your online payment process to ensure that only you can use your card. Also know as Verified by Visa, SecureCard, MasterCard, SecureCode or Amex Safekey, It allows you to enter your previously selected One Time Pin/Password and notifies your bank of the online purchase.

  • Q

    WHY IS MY CREDIT CARD EXPIRY DATE NOT BEING ACCEPTED?

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    This is as a result of a setting in your web browser so try using a different one. (We recommend using Google Chrome).

  • Q

    I ENTERED THE INCORRECT EMAIL ADDRESS WHEN BUYING MY TICKETS, WHAT NOW?

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    Please be reassured that if you have entered in the wrong email address by mistake then your tickets are still reserved for you and you will receive your tickets! If we have not already handled this for you then please email info@nutickets.co.za with these queries for further assistance.

  • Q

    WHAT IS THE TICKET CANCELLATION/REFUND POLICY?

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    There is no exchanging/canceling/refunding of tickets.

  • Q

    I NEED TO RESET MY PASSWORD?

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    Select the ‘forgotten password’ option when trying to login to purchase your tickets, enter your email address and an email will be sent to you with a link to change your password.

  • Q

    I AM HAVING TICKETING PROBLEMS X, Y & Z!

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    Please contact customer care at info@nutickets.co.za or call 0118802199.

Strictly no under 18's allowed, and all attendees will require identification to enter the event - only original ID books/cards, drivers license cards & passports will be accepted.